Following a consultation, the time before consumers can raise a complaint to the Ombudsman will be cut from 8 weeks to 6 weeks.

Penalties could also be levied against suppliers who have failed to pay up on time under redress schemes or carry out the Ombudsman’s decision.

“The measures set out in this response will deliver a more accessible, faster, and more accountable redress system, at a time when it has never been more crucial,” said Martin McCluskey MP, Minister for Energy Consumers.

“Alongside wider reforms to the market in the new Energy Independence Bill, this is how we will rebuild trust and confidence – and, in doing so, ensure everyone feels the full benefits of clean power.”

Source:

https://www.smartestenergy.com/en_GB/insights/the-informer/energy-ombudsmans-powers-to-be-strengthened/