The Energy Company © 2021 Website designed and maintained by H G Web Designs
Tel: 0800 027 0020 | Email: info@theenergycompany.co.uk
Our Complaints Policy Here at The Energy Company (UK) Ltd we are passionate about giving our customers an exceptional service. Nevertheless should something go wrong, or if you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can work to put things right as soon as possible. Stage 1 Once a complaint has been raised with a dedicated complaints handler, we will try and resolve the matter within the one call. Stage 2 If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to the management who will try and resolve within 48 hours. Stage 3 Should management not be able to resolve your complaint, you have the option to escalate your concerns by contacting the supplier direct to raise a complaint. At each of the above three stages, we will endeavour to resolve your concerns within 48 hours How to contact us The easiest and quickest way to resolve your complaint is to phone us on the numbers listed below. Alternatively, if you’re unable to phone or would prefer to write, you can contact us by email or by post using the address Telephone: 01824 703253 E-mail: info@theenergycompany.co.uk Post: Unit 7, Lon Parcwr Industrial Estate, Ruthin, Denbighshire, LL15 1NJ
The Energy Company aim to promote and enhance the reputation of Third Party Intermediaries in the Energy Industry in the United Kingdom in order to give confidence to those who utilise their services. Also to promote and develop the general interests of all Members in their relations with one another and with others in the Energy Industry.
Contact Unit 7, Ruthin Business Centre Lon Parcwr Ruthin LL15 1NJ Tel: 0800 027 0020 Tel: 01824 703 253
The Energy Company Policies View our Terms and Conditions here. View our Privacy Policy here. View our Complaints Policy here.
Our Complaints Policy Here at The Energy Company (UK) Ltd we are passionate about giving our customers an exceptional service. Nevertheless should something go wrong, or if you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can work to put things right as soon as possible. Stage 1 Once a complaint has been raised with a dedicated complaints handler, we will try and resolve the matter within the one call. Stage 2 If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to the management who will try and resolve within 48 hours. Stage 3 Should management not be able to resolve your complaint, you have the option to escalate your concerns by contacting the supplier direct to raise a complaint. At each of the above three stages, we will endeavour to resolve your concerns within 48 hours How to contact us The easiest and quickest way to resolve your complaint is to phone us on the numbers listed below. Alternatively, if you’re unable to phone or would prefer to write, you can contact us by email or by post using the address Telephone: 01824 703253 E-mail: info@theenergycompany.co.uk Post: Unit 7, Lon Parcwr Industrial Estate, Ruthin, Denbighshire, LL15 1NJ
Tel: 0800 027 0020 | Email: info@theenergycompany.co.uk
The Energy Company aim to promote and enhance the reputation of Third Party Intermediaries in the Energy Industry in the United Kingdom in order to give confidence to those who utilise their services. Also to promote and develop the general interests of all Members in their relations with one another and with others in the Energy Industry.
Contact Unit 7, Ruthin Business Centre Lon Parcwr Ruthin LL15 1NJ Tel: 0800 027 0020 Tel: 01824 703 253
The Energy Company Policies View our Terms and Conditions here. View our Privacy Policy here. View our Complaints Policy here.
The Energy Company © 2021 Website designed and maintained by H G Web Designs